A little help.
App questions, shared sounds or a purchase that needs another look.
Krager Labs LLC
support@kragerlabs.com
When contacting us, include your device model, iOS version, app version and what happened. Leave out passwords, card details and private health notes. This inbox is not monitored for emergencies.
I can’t hear the sound
Check where your iPhone or iPad is sending audio: a connected Bluetooth device may be receiving it. Check that playback is started and that the device volume is at a low, comfortable level. If a preview was stopped or the app went into the background during matching, use its play control to resume.
Do not raise the volume sharply to chase a high-pitched tone. Some pitches may be difficult to hear. If playback seems stuck, stop it, reopen the app and try again at a comfortable level.
Opening a shared Sound Lab mix
- Open the complete link on your iPhone or iPad. A valid link shows the sound name and its ingredients.
- Choose “Open in Tinnitus Relief Buddy.” If an in-app browser prevents the app opening, try Safari.
- Or choose “Copy mix link,” open Sound Lab in Tinnitus Relief Buddy, choose Import and paste the link.
- Review the blend, then choose Listen. Importing a mix does not start playback or overwrite one you already saved.
The app’s lifetime unlock is required to listen and remix. If the app is not installed, keep the link and reopen it after installation. Tinnitus Relief Buddy is currently in development, so there is no public App Store download link yet.
If the link is invalid, ask the sender to share it again. The part after # is the recipe and must be included.
Restoring access or requesting a refund
Use Restore purchases in the app with the same Apple Account used to buy the lifetime unlock. Check your internet connection. If Apple shows a purchase as pending, wait for Apple to complete it rather than buying again.
Apple handles refunds for App Store purchases. Visit Report a Problem to see the options for your purchase. We cannot promise approval or process Apple’s refund on this website.
Privacy or deletion requests
Health-related notes and answers are stored in the app, not in an account on our server. See the privacy choices section for local records, backups, Apple Health, shared links and information held by service providers.
Krager Labs LLC
support@kragerlabs.com
Please describe which information your request concerns. We may need limited identifying information to locate a purchase or support record, but do not send health records just to identify yourself.
Before you use the app
Tinnitus Relief Buddy provides wellbeing and self-help tools, not medical care. New, changing or worrying symptoms deserve professional advice. For an emergency, contact your local emergency service.